- My card was declined. What can I do?
There are two common reasons why a card payment is declined:
- Your bank has blocked the payment for security reasons (this is especially common for international payments or online payments in another currency).
- There is a limit set by your bank on how much you can spend in a single transaction or per day, even if there are enough funds in the account.
In most cases, the quickest way to resolve this is to contact your bank (using the number on the back of your card or via your banking app), tell them you are trying to pay online for an event by AvNeryah.com, and ask them to authorize the payment. Once they confirm everything is clear, you can try again.
- My bank says the payment problem is on your side. What now?
Payment gateways like Stripe or PayPal cannot “decide” on their own to decline a payment; they simply follow the response from your bank’s security systems.
Sometimes bank support staff can’t immediately see why a payment was blocked. If this happens, ask to speak with the fraud / security department and explain that you are trying to make an online payment to AvNeryah.com. They can usually see and remove any security block on the card.
If the bank confirms everything is fine and the payment still does not go through, you can:
- Try a different card (if you have one).
- Try PayPal instead of card (if available in your country).
- Contact us with as much detail as you can (screenshot of the error, which payment method you used, browser/device).
- The website is asking me for a 6-digit / SMS code. I don’t have one.
This extra code is not coming from the retreat website; it is part of your bank’s security system (often called 3D Secure, Verified by Visa, Mastercard Identity Check, etc.).
Your bank will usually:
- Send a text message,
- Show a prompt in your banking app, or
- Ask you to confirm the payment via a security device / token.
If you do not receive a code or confirmation prompt, please contact your bank and tell them you are trying to complete an online payment and are not receiving the authentication code.
- I clicked “Submit payment” but I’m not sure if it went through.
If you’re unsure:
- Check your email (including spam/junk folders) for a confirmation email.
- Look at your online banking or card statement to see if the payment appears as pending or completed.
If there is no confirmation email and no sign of a payment, it’s usually safe to try again once. If you’re still unsure, take a screenshot of what you see on the screen and email us before trying multiple times.
- Which payment methods do you accept?
For this retreat, we currently accept:
- Debit and credit cards (via our secure payment provider Stripe)
- PayPal
- Bank transfer (by arrangement – see below)
- Apple Pay, Google Pay, and similar country-specific services provided by Stripe.
If one method is not working for you, it’s often easiest to try another (for example, using PayPal if your card is being blocked).
- Can I pay by bank transfer?
Yes. If you prefer to pay by bank transfer:
- Please email us and let us know which ticket you’d like.
- We will send you the bank details and the amount to transfer, along with a reference to include.
- Your place is confirmed once the funds have arrived in our account and we have sent you a confirmation email.
If you choose bank transfer, please note that any transfer fees charged by your bank are your responsibility.
- I’m still having trouble. Can you help?
Most payment issues can be resolved by:
- Trying a different browser or device
- Using a private / incognito window
- Contacting your bank to approve the payment
- Trying a different payment method (card vs PayPal vs bank transfer)
If you have tried these steps and the issue persists, please email us, including:
- Which ticket you’re trying to buy
- Which payment method you used (card, PayPal, bank transfer request)
- Any error messages you saw (a screenshot is very helpful)
We’ll do our best to help you complete your registration.