Privacy Policy

Your privacy is very important to us. On this page, you will find our policy regarding personal data.

1. Privacy Policy

This privacy policy applies to the website AvNeryah.com (“Website”). By using this Website or enrolling in one of our courses, you consent to this policy. This policy outlines the types of personal information that may be collected when you visit the Website, register online, enroll on online courses, contact us, or provide personal information through electronic forms. Personal data includes any information or details that could potentially be used to identify you.

2. Information Collection

While you browse the Website, we do not collect any personal data from you. However, we may collect personal information such as your name, preferred name, gender, email address, country of residence, and IP address when you contact us through the form, email, or when you register for online sessions or events or online courses. We do not sell or share any of this information. We only use this information to respond to your inquiries and provide you with relevant information about our services and Av Neryah’s teachings.

If you participate in a group online event with Av Neryah through interactive online platforms such as Skype, Zoom, etc., please note that your video image and audio/voice may be recorded, broadcast, and shared with a broader audience for the purpose of disseminating spiritual teachings to the wider public. This only occurs in online group events and not in one-on-one mentorship sessions.

If you enroll in one of our online courses, you may receive course-related updates or essential service emails.

By participating in one of our courses, you agree that any comments, reflections, or feedback you post within the course platform (including under videos, in discussions, or through course-related surveys or forms) may be used, anonymously, or with your first name and last initial (e.g. John D.) and for testimonials, promotional materials, or marketing content related to this course or future offerings.

We may collect personal data to ensure that we can provide you with specific services related to the following:

– Registering an account on AvNeryah.com, or at one of the courses provided here, processing your application, fulfilling orders, managing recurring charges, calculating taxes, and sending invoices for online services;

– Processing your participation in online or in-person sessions, courses, or events;

– Providing you with online or in-person services, such as access to audio, video, audio-video, sessions, events, courses, and written materials;

– Facilitating your access to online or in-person sessions, events, or services;

– Receiving and processing your donations;

– For the educational, informative, or promotional purposes of sharing AV Neryah’s teachings with the public;

– To provide customer support;

– To send you updates, special promotions, and general information about our other goods, services, and events that are similar to what you have already purchased or inquired about unless you have opted not to receive such information.

We may store this electronically.

When you sign up for our newsletter, we may store the following information about you: name, email address, and IP address.

Your personal information will only be utilized for the purposes stated above and will not be used for any other reason. We value your privacy and will not sell your personal information to third parties or provide it to direct marketing companies or other organizations. Rest assured that any personal information collected and/or processed by us is held in accordance with the provisions of the EU General Data Protection Regulation 2016/679. 

We will keep your personal information for the duration required to achieve the purposes outlined in this Privacy Policy. We will hold and utilize your personal information as necessary to comply with legal obligations (such as retaining your data to adhere to applicable laws), resolve conflicts, and enforce our legal agreements and policies. If you wish to delete all of your personal information that we hold, please contact us.

3. Payment Processing

We do not collect or store any payment information from users. For safe and secure payment processing, we use payment processors like PayPal or Stripe. For more information, please carefully read Paypal Privacy Policy available at: https://www.paypal.com/uk/legalhub/privacy-full and the Stripe Privacy Policy available at: https://stripe.com/privacy.

4. Cookies

Cookies are small text files that are placed on your device when you visit our Website. These files make it easier and faster for you to interact with our site. If you register an account on the Website, we use cookies to enable you to remain logged in while you browse it. We may also use cookies for the purpose of enabling you to access, use and personalize the Website. Additionally, cookies are associated with video and audio files that you access.

A cookie is a piece of information in the form of a very small text file placed on an internet user’s computing device to make the user’s interaction with the Website easier, faster, and more convenient. We use cookies so that you remain logged in while you browse, and there are cookies associated with the video and audio files that you access.

5. Website and Data Security

Ensuring the security of your personal information is of utmost importance to us, and we take several crucial measures to safeguard your information. We use commercially reasonable methods to secure the Website, the information you provide to us, and the information we collect automatically. To accomplish this, we follow standard security protocols and exclusively collaborate with reputable third-party vendors. To maintain the availability of our service to all users and ensure the security of our Website, we utilize software programs to monitor network traffic for any unauthorized attempts to login, upload, or modify information that could cause damage.

6. Third-Party Tools

We may use third-party tools such as payment processors, bookkeeper, accounting, event and marketing automation tools, and webinar software to manage and organize our services. These include: Stripe and Paypal for payment processing, Woocommerce for account administration, Kajabi for course offering, and Mailerlite for email communications. We do not engage in the sale or rental of your personal data or information to any third party, nor do we share your information with third parties for their marketing purposes.

7. Links To Other Sites

When you access links to third-party sites on our Service, please note that we do not operate these sites. We recommend that you carefully review the Privacy Policy of any site you visit. We are not responsible for the content, privacy policies, or practices of any third-party sites or services, as we have no control over them.

8. Age Restrictions

Our website is not intended for children. We do not knowingly collect personally identifiable information from individuals under the age of 18. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us immediately. If we discover that we have collected personal information from a child without proper verification of parental consent, we will take the necessary steps to remove that information from our servers.

9. Events and Retreats (Online and In-Person)

9.1 Event attendees

This applies to anyone attending one of our retreats or events, whether in person or online.

a) In-person retreats and events

When you attend an in-person retreat or event, we may collect and store the following information about you:

1. Name, gender (if provided) and contact information
2. Demographic information such as postcode or country
3. Information needed to organize the event, such as dietary requirements and any special requests relating to your accommodation
4. Information about any relevant medical conditions or vulnerabilities you choose to share with us so we can support you safely during the event
5. The name and phone number of an emergency contact
6. Communications with you relating to the event you’re attending
7. Information about any purchases you make during the event (for example, recordings or other products)
8. Your photograph or image where you appear in event recordings or photos
9. Billing and transaction information (for example invoices and payment confirmations)

b) Online retreats and events

When you attend one of our online events, we may collect and store:

1. Name, gender (if provided) and contact information
2. Demographic information such as postcode or country
3. Information relating to the event organization, such as membership or subscription details if applicable
4. Communications with you about the event you’re attending
5. Information about any purchases or pre-orders you make during or in connection with the event (for example, recordings)
6. Your photograph or image where you appear in event recordings or screenshots
7. Billing and transaction information (for example invoices and payment confirmations)

c) How we store and use this information

We store attendee information in our website/content management system, which uses secure servers, and in cloud services such as Google Workspace or OneDrive, for documents and email relating to our events and participants. Access to this information is limited to those working with Av Neryah who need it for the purpose of organizing or hosting the event.

Paper copies of attendee lists or room allocations may be used by event organizers while an in-person event is running. These are destroyed once they are no longer needed.

Any information you disclose to us about your health or vulnerabilities is collected with your consent, stored in confidence, and used only to support your safe participation in the event.

We record many of our events so that recordings can be made available to attendees and, in some cases, a wider audience. We may also take photographs at events for use in our website, newsletters, and social media, or in the creation of further offerings (for example, online courses, collections, or promotions including those in collaboration with partner organizations).

You will be informed at the point of booking if an event is being recorded and how the material may be used. If you prefer not to appear in recordings or photos, please let the organizer know so that we can discuss how best to accommodate you (for example, camera off online, particular seating in a room, or use of an alternate display name).

d) How long we keep this information

We retain information about your attendance at our events for the duration of our relationship with you and for up to 10 years afterwards. We retain financial records (including information necessary for accounting and tax purposes) for 6 years following the end of the relevant financial year, as required by law.

9.2 Inquiries

When you contact us with an inquiry about our events or services (before making any booking), we may collect:

• Your name and contact information
• Any information you choose to provide in your inquiry
• Communications with you relating to your inquiry

We store inquiry information in our website/content management system and in our email and document systems (such as Google Workspace or OneDrive), which we use to manage communications with prospective, current and past attendees.

We retain inquiry information for up to 10 years.

9.3 Event organizers inviting Av Neryah to speak

If you invite Av Neryah to speak at an event you are organizing, we may collect:

• Your name and contact information
• Information about the event you are organizing (for example, dates, venue, format, expected audience)
• Communications with you relating to the invitation and the organization of the event, if the invitation is accepted

We use cloud-based tools such as Google Workspace to manage our business, so your information may be stored on secure servers in the UK, Europe and/or the USA. This means your personal data may be transferred outside the UK and EEA, with appropriate safeguards in place as required by law.

We retain your personal details for as long as the invitation and/or organization of the event is ongoing, and for up to 10 years after the event has taken place.

9.4 Scholarship / supported ticket applicants

If you apply for a scholarship place or supported ticket for our retreats or online events, we may collect and store:

1. Your name and contact information
2. Demographic information such as postcode or country
3. Information you provide about your financial circumstances and any other factors relevant to your request for support
4. Information about the event you wish to attend, and notes of any previous retreats or events you have attended with us
5. Communications with you about your scholarship or support application
6. Our decision to award a scholarship/supported ticket or not

We use tools such as Google Workspace and OneDrive to manage this process and your information is stored within those systems. Servers used by these providers are located in Europe and/or the USA, so your personal data may be transferred outside the UK and EEA, with appropriate safeguards in place.

Access to scholarship and support application information is limited to those who need to see it in order to review applications and administer supported tickets.

We retain personal data relating to the application process and any successful award of a scholarship/supported ticket for 6 years after the end of the current financial year, in line with accounting requirements. We may keep limited information about completed scholarship or support grants for up to 10 years in order to identify multiple applications over time and to ensure fairness.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on the Website. This privacy notice was last updated on: 1 December 2025.

10. Contact Us

If you have any questions about this privacy policy, please contact us through the form or at info[at]avneryah.com.